Easy to Spot Signs of A Broken Boiler
Aside from the obvious things like having no hot water or heating, there are a few other common symptoms of a broken or struggling boiler to check:
The pilot light or flame is orange / yellow in colour (it should be blue)
Banging, clanking or tapping are not happy boiler noises
It won’t maintain a steady pressure (usually too high)
Always check the Back-Office Essentials for additional information relevant to the specific home.
Could It Be The Thermostat and Programmer?
Make sure your central heating programmer is in the ‘on’ position and your thermostats are turned up above 21 degrees. Some systems will not turn on below this temperature. If the system works based on a timer it may be that the clock has gone forward or backward and just needs a tweak.
Check the Boiler Pressure
Check your central heating pressure. The typical range for modern boilers is 1.0 – 1.5 bar. The back-office essentials also has information on the target pressure. You can also check a video on how to do this here. 
If your boiler is below this, a ninja will need to be called to re-pressurize. If the boiler keeps losing pressure then there is a more serious issue. This is a very simple procedure.
Is there a problem with the power?
If your other gas and electrical appliances are working but your boiler isn’t, check your fuse box to make sure a switch hasn’t tripped and cut the power to your system.
Fault Codes
Most boilers have a small screen that will display a code if there is an issue. Please ask the guest to check if there is an error code and for the make of the boiler if it is not on the Back Office Essentials. You can then follow the links below to identify the code. Send this information to the ninjas and they can let you know if they are able to fix the issue. However, most of the time, we will need an engineer. In an urgent situation, always just call a contractor straight away. Make sure to pass all the information you have, including the fault code.
Find the make of the boiler and the fault code and follow the links below to find more info:
If the boiler brand is not listed above - please search ‘boiler make’ + ‘Fault codes’
Is the gas supply faulty?
If the home has a gas hob (not electrical) - try and turn it on. If this also does not work then there is a gas supply issue. Please apologise to the guest and tell them it’s a local issue that is out of our control but is being worked on. Please then call the supplier as soon as possible.
Is the Water Supply Working?
Check that the water supply is turned on by turning on other taps in the house. If there is a problem, contact the water supplier.
Find the water supplier here then follow the link to the supplier website and check for known issues.
Pilot Lights
A pilot light is a small flame inside the boiler that you can see through a small window in the boiler.
A boiler pilot light can go out for a variety of reasons.
Instructions for igniting your boiler can be found in the boiler’s manual or sometimes on the inside door of the boiler. Please ask the guest to check here or you can google the boiler make + manual to try and find it. It is safe for anyone to re-light the boiler. If the pilot light is out and you have the instructions to re-light - please ask the guest if they would like to try re-lighting for a quicker fix. If not, we can send someone. If your boiler’s pilot light won’t ignite, you either have a gas supply problem or you’ll need to call in a Gas Safe Register approved engineer for a repair.