Safe Type 1 : DOMETIC MD493

Homes with this Safe: Cheyne (LN CYN) and Porchester (LN POR). Please see other instructions for all other homes. 

Instructions for Guest Use:

Setting the Code:

Step

Action 

  1. 1

Close the door of the safe

2. 

Enter the 4 digit security code you wish to use. 

3. 

Press the ‘Enter’ button.

4. 

Press the ‘Close Button. 

5. 

Your code has now been sent. 

Opening the Safe:

Step

Action 


Enter the four digit code. 

2. 

Press ‘Open’ and the door will open. 

3. 

If an incorrect key is entered, cancel it by pressing the ‘Close’ button.

4. 

If the incorrect code is entered more than 5 times, the safe will be blocked from opening for 6 minutes. Please wait and try again. 


Closing the Safe

Step

Action 


Enter the four digit code. 

2. 

Close the door and press the ‘Close’ button. 

3. 

The message ‘Closed’ will appear with a padlock, meaning the safe has been closed. 


What to do if the guest forgets the code or a cleaner needs to open the safe on check-out:


Step

Action 

  1. 11

Whilst on the phone to the guest/cleaner you must login too: https://sam.dometic.com/ website: Username: SB2019 - Password :StayBeyond (You must accept the terms of service by ticking the box). DO NOT GIVE THIS LOGIN TO GUESTS, NINJAS OR CLEANING STAFF. 

2. 

Ask the guest/cleaner to find a pen or use the phone so they can write down the code. Ask the guest to press the ‘Enter’ button then insert the code 210104 and then press ‘Enter’ again. 

3. 

A 10 digit code will appear on the screen (REOS code) - ask the guest to write down the code as it only appears for 10 seconds. 

4. 

On the website, enter the ‘room number’ - use the home code e.g. CYN 

5.

Insert the REOS code provided by the guest (1 number per box). 

6. 

Click ‘Get a Code’ 

7

A four digit code will appear, write it down as it will only display for 1 minute. 


8. 

Tell the guest the four digit code. 

9.

Ask the guest to press the ‘Enter’ button two times then the four digit code you just got. The Safe should then open. They can re-set there code by following the ‘setting the code’ instructions.