Safe Type 1 : DOMETIC MD493
Homes with this Safe: Cheyne (LN CYN) and Porchester (LN POR). Please see other instructions for all other homes.
Instructions for Guest Use:
Setting the Code:
Step | Action |
| Close the door of the safe |
2. | Enter the 4 digit security code you wish to use. |
3. | Press the ‘Enter’ button. |
4. | Press the ‘Close Button. |
5. | Your code has now been sent. |
Opening the Safe:
Step | Action |
Enter the four digit code. | |
2. | Press ‘Open’ and the door will open. |
3. | If an incorrect key is entered, cancel it by pressing the ‘Close’ button. |
4. | If the incorrect code is entered more than 5 times, the safe will be blocked from opening for 6 minutes. Please wait and try again. |
Closing the Safe
Step | Action |
Enter the four digit code. | |
2. | Close the door and press the ‘Close’ button. |
3. | The message ‘Closed’ will appear with a padlock, meaning the safe has been closed. |
What to do if the guest forgets the code or a cleaner needs to open the safe on check-out:
Step | Action |
| Whilst on the phone to the guest/cleaner you must login too: https://sam.dometic.com/ website: Username: SB2019 - Password :StayBeyond (You must accept the terms of service by ticking the box). DO NOT GIVE THIS LOGIN TO GUESTS, NINJAS OR CLEANING STAFF. |
2. | Ask the guest/cleaner to find a pen or use the phone so they can write down the code. Ask the guest to press the ‘Enter’ button then insert the code 210104 and then press ‘Enter’ again. |
3. | A 10 digit code will appear on the screen (REOS code) - ask the guest to write down the code as it only appears for 10 seconds. |
4. | On the website, enter the ‘room number’ - use the home code e.g. CYN |
5. | Insert the REOS code provided by the guest (1 number per box). |
6. | Click ‘Get a Code’ |
7 | A four digit code will appear, write it down as it will only display for 1 minute. |
8. | Tell the guest the four digit code. |
9. | Ask the guest to press the ‘Enter’ button two times then the four digit code you just got. The Safe should then open. They can re-set there code by following the ‘setting the code’ instructions. |