This Policy can be used for the host or a guest.
As a host, we can use this when doing movements or canceling a reservation. As a host, we just need to send photos of the maintenance and we will be entitled to a penalty-free cancellation.
As a guest, if they request to cancel a booking before their check-in date, and the reason falls under one of the circumstances below, they will be given a refund by Airbnb.
NOTE: we always need to inform the guest that they need to reach out to Airbnb and provide the appropriate documents to support their request.
Here's the link:
https://www.airbnb.com/help/article/1320/what-if-i-need-to-cancel-because-of-an-emergency-or-unavoidable-circumstance
Airbnb Extenuating Circumstances Policy Print
Modified on: Wed, 5 Feb, 2020 at 9:48 AM
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