1. Open the upcoming bookings document
2. Open the moved bookings document
3. Find the guest and check if they are a moved booking (search guest name across 3 tabs)
4. If they are being moved, do not message the guest.
5. If they are not, open the chat with the guest on the platform.
6. Carefully read the messages with the guest
7 Check if there are any unanswered requests or questions. Respond to any 'special requests' that are on the sheet. Use this SOP.
8. Send this message to NON-FLYP (no -f-d in the code)
Hi NAME
We are looking forward to welcoming you soon! In preparation for your arrival, I wondered if you’d like to book one of our added services. Our team are on hand to provide a mid-stay clean, which includes a full clean of the home, rubbish removal and fresh towels and linen and a top-up of toiletries and kitchen items.
As well as this, we can have the fridge stocked with food and drink for your arrival. We have a range of packs available, starting at £60.
These can all be paid booked and paid for in Airbnb.
Please message me if you would like to find out more.
Have a great day!
Send this message to FLYP GUESTS (-F-D in the code)
Hi NAME
We are looking forward to welcoming you soon! In preparation for your arrival, I wondered if you’d like to book a fridge fill? We have a range of packs available, starting at just £60, meaning your fridge will be stocked with food and drinks for your arrival.
These can all be paid booked and paid for in Airbnb.
Please message me if you would like to find out more.
Have a great day!
9. If the guest responds:
a) Fridge Fill - send them the list of packages (on the fridge fill solution)
b) Homekeeping - send them the priving with and without linen.
TICK REQUESTED ON THE SHEET
If they confirm, contact Esme.
10. Important documents to answer questions: