Scenario:
Guest is asking to refund the damage deposit amount to a different bank account since they already closed their bank account they used to make the deposit's payment.
Resolution:
Advice to the guest that with refunds, they can only be sent back only to the original payment method used in a charge. It’s not possible to send a refund to a different destination (e.g., another card or bank account). Refunds to expired or canceled cards are handled by the customer’s card issuer and, in most cases, credited to the customer’s replacement card. If no replacement exists, the card issuer usually delivers a refund to the customer using an alternate method (e.g., check or bank account deposit).