FAQ's
No, we do not provide top-ups of items provided in the homes unless a home-keeping service is booked. Guests may request more of the items listed below...
Wed, 19 Feb, 2020 at 12:10 PM
StayBeyond Pets SOP Standard Operating Procedure PETS ARE ONLY ALLOWED AT PET FRIENDLY HOMES AND NEVER AT FLYP HOMES (CHECK FOR LONG TERM) Team fun...
Thu, 23 Jan, 2020 at 11:08 AM
Scenario: Guest is asking to refund the damage deposit amount to a different bank account since they already closed their bank account they used to make...
Wed, 5 Feb, 2020 at 9:49 AM
When checking the status of the guest's damage deposit refund, you can use the below spreadsheet under the "status of refunds" and "urgen...
Wed, 5 Feb, 2020 at 10:04 AM
Scenario: When will I receive my Damage Deposit back? Resolution: For all bookings, we hold a security deposit to avoid bad behaviors or inci...
Wed, 5 Feb, 2020 at 10:19 AM
What payment method I can use to settle the payment? Resolution : The guest can pay using bank cards online by sending to them the payment link w...
Wed, 5 Feb, 2020 at 1:31 PM
Can I pay using two different cards? Resolution: In the Bookingsync payment link, it will only allow you to use one(1) bank card. If for some rea...
Wed, 5 Feb, 2020 at 2:05 PM
Can I have a copy of an invoice for my paid booking? Resolution : Send the request to "paymentstobecreated channel" in the slack with t...
Wed, 5 Feb, 2020 at 4:28 PM